Wayrali Direct
How booking with us works
Last updated Filone Inc.
Short stays — normally two or three nights — in resort accommodation we hold the right to occupy and let. Who takes your money decides who you call when something goes wrong, so we say which it is before you get that far. Here is what actually happens.
Note
There is no online checkout on this site yet, and no automated booking engine. Nothing here reserves accommodation by itself. Dates are arranged by talking to us, and a booking exists only once we have confirmed it in writing and payment has been taken. This page will be updated the day that changes.
What Wayrali Direct means
We hold the nights. When you book, you are reserving specific accommodation on specific dates that we hold the right to let — not a room drawn from a general pool. That is why there is usually only one of each, and why the price does not move.
The three steps
This is a genuine sequence, and it describes a Wayrali Direct stay — which today is the only kind of stay this site sells.
01
You book the nights
You pay the total shown, to us. Those dates come off the site immediately — there is one unit on them, and leaving them listed while a booking is being completed would be dishonest.
The price shown is the full amount: the accommodation charge, every tax by jurisdiction, and any fee we charge, itemised before you are asked for card details. Nothing appears at the last step that was not visible at the first.
02
We reserve it in your name
We place the reservation with the property under your name, then send you the resort’s own confirmation once it is issued.
That resort confirmation number is the one the front desk needs. Ours is only for talking to us. If something looks wrong with either, say so early rather than at the desk.
03
You check in as the guest
You arrive, show identification that matches the reservation name, and check in. The desk sees an ordinary guest reservation.
If anything does not match at the desk, contact us before you leave it. We can reach the resort while you are standing there, which is far faster than sorting it out afterwards. Telephone (954) 866-5038.
ALT
If the stay is marked Partner, step one is different
No stay on this site is sold by a partner today. Everything we let is our own, and the supplier properties further down /resorts are reference data we are integrating — they are marked as not bookable, they carry no price, and nothing on them can be reserved.
If that ever changes, step one is where it changes: you would be handed to a third-party booking provider to pay, they would take the money and issue the confirmation, and their terms would govern the booking. We would never touch your card, we would say so on the card before you clicked, and we may earn a commission if you book. We would still help you reach the right person there.
Operator decision
[NEEDS OPERATOR DECISION: how long step 02 normally takes, and the point at which a guest should chase it. The design drafted a typical turnaround and a day on which to chase it. That is a service promise somebody has to keep, so no timing is stated here until it is one.]
Operator decision
[NEEDS OPERATOR DECISION: the hours during which someone answers, and on which channel. The design promised continuous telephone reachability for the duration of the stay. Reachability at the front desk is the most load-bearing promise in this product — the design put it on six screens and three emails — and it has not been staffed. No hours are stated here until it is.]
Who handles what
Most of the confusion about stays like this comes from not knowing which side to call. So: this side.
We handle
- The price, the payment, and the receipt
- Placing the reservation in your name
- Getting you the resort confirmation number
- Name corrections before you travel
- Cancellations and refunds
- Anything that goes wrong at the front desk
The resort handles
- Which building and unit you are assigned
- Check-in and check-out times
- Housekeeping and maintenance during your stay
- Pools, restaurants, shuttles, and activities
- Parking and anything charged to the room
- Their own rules and occupancy limits
Direct with us, or with a partner
Every stay this site sells today is ours. If a stay we do not own is ever offered here, it will be labelled wherever it appears, it will never carry the Wayrali Direct mark, and it will sit below a divider rather than mixed in with ours. You should always be able to tell at a glance which one you are looking at, because it changes who holds your money. The table below is what would differ.
| What differs | Wayrali Direct | Partner provider |
|---|---|---|
| Who takes your payment | Wayrali — you pay us directly | The partner provider, on their own checkout |
| How many exist | Usually one unit, two or three nights | Whatever their inventory shows |
| Does the price move | No | It can, and it is their price, not ours |
| Who you call if something is wrong | Us, start to finish | Them first, under their terms. We will help you reach them. |
Operator decision
[NEEDS OPERATOR DECISION: the design’s table carried a fifth row asserting that our right to sell every set of dates has been checked against the resort’s own records, set in green as a trust cue. No per-listing verification process is documented or running, and there is no owner inventory to have verified, so the row is not published. It goes back the day the process exists and can be described accurately.]
Operator decision
[NEEDS OPERATOR DECISION: whether stays sold by a third-party booking provider are in scope at launch. None is built. The labelling described above has to exist, and be visible on every surface a stay appears on, before a single one is shown.]
What we will not do
You are being asked to send money to a company you have not heard of, for a stay months away. These are the shortcuts we have decided not to take.
- No countdown pressure, no “three people are viewing this”, no invented scarcity. If a hold timer ever appears at checkout it will be a real one, and it will be the only clock on the site.
- No struck-through prices and no fake discounts. The price is the price.
- No taxes or fees appearing at the last step. Everything is itemised before you are asked for a card number.
- No availability shown that does not exist. If a stay is listed as open, it can be booked; the supplier properties on this site are marked as not bookable rather than left to look like availability.
- No implying a relationship with a resort or hotel brand that we do not have. We are independent, we name brands only to say where a stay is, and we say so on every page.
Questions people ask first
Am I buying anything besides a stay?
No. You are booking nights, nothing else. There is no membership, no points programme, no interest in any property, and nobody will pitch you one. There is no presentation to sit through.
Will the resort treat me differently?
The reservation is in your name and the desk sees an ordinary guest reservation. You will not earn brand loyalty points on a booking made on our account, and the unit you are assigned is the resort’s decision, made at check-in.
Operator decision
[NEEDS OPERATOR INPUT: confirm both points above with each resort. `design/ASSUMPTIONS.md` §2 records them as plausible for this kind of reservation and unverified, and neither may be paraphrased from a resort or brand site. A guest who was told they would earn points is a refund, not a misunderstanding.]
Why is so little available?
Because we are letting nights we hold ourselves rather than reselling from a pool. We list them as they open. A short honest list is the whole list.
What if I need to cancel?
You can cancel within 14 calendar days of making the booking and get a full refund of everything you paid. That right is unconditional, and nothing else on this site overrides it. What applies after that window is set out on the cancellation page. If we or the resort cancel, you are refunded in full.
Is this legal?
We let nights in accommodation we hold the right to occupy and let, and we are independent of every resort brand named on this site — which we say on every page rather than in a footnote. The rule we have set for ourselves is that documentation of the right to let a set of dates has to be on file before those dates are published.
Attorney review
[Attorney review] The design answered this question “Yes.” and asserted that right-to-sell documentation is kept on file for every set of dates. Neither is ours to state: a legal conclusion about our own business belongs to counsel, and no dates have yet been published under that rule because none are open. Florida’s seller-of-travel regime and the exemption relied on are set out in CLAUDE.md and `docs/payments-risk-and-compliance.md` and need confirming before this answer is strengthened.
Still want to talk to a person first?
Reasonable. Call and ask anything — we would rather answer a question than have you guess. Telephone (954) 866-5038. Email support@wayrali.com.
Operator decision
[NEEDS OPERATOR DECISION: the support@wayrali.com mailbox does not exist yet. This page invites contact through it, so it needs to be real before the page is published. The telephone number is real and is the operator’s own interim line; the hours it is answered are still undecided and are deliberately not printed.]